Effective Date: [10th September, 2025]

At Originative Peritum Agency & Consultancy (OPAC), we value our clients and aim to ensure satisfaction with all our services, training, and digital products. This Refund & Cancellation Policy outlines the conditions under which refunds and cancellations may be requested.

1. Service-Based Projects (Consulting, Design, Development, Media)

  • Cancellation Before Project Start: Clients may cancel within 5 business days of signing an agreement. A full refund will be issued minus administrative fees (if any).
  • Cancellation After Work Begins: Refunds will be prorated based on completed milestones. Work already delivered or in progress will not be refunded.
  • Completed Projects: Once a project has been delivered and accepted, no refunds are available.

2. Training & Mentorship Programs

  • Cancellation Prior to Training Start: Clients may request cancellation up to 7 business days before the program starts for a full refund.
  • After Training Has Begun: Refunds are not available once the program has started, but participants may defer to the next cohort/session if available.
  • Digital Training Materials: Purchases of eBooks, toolkits, and downloadable resources are non-refundable.

3. Digital Products (eBooks, Reports, Toolkits, Software)

  • All digital product sales are final and non-refundable, due to the instant-access nature of downloads and intellectual property.
  • If you encounter a technical issue (e.g., download errors), contact our support team within 48 hours for assistance.

4. Subscription Services & Retainers

  • Subscriptions and retainers can be canceled anytime. Access continues until the end of the billing cycle.
  • Refunds are not provided for partial subscription periods.

5. Exceptional Circumstances

Refunds may be considered on a case-by-case basis in cases of proven:

  • Service non-delivery by OPAC.
  • Technical issues preventing access to purchased digital products, which cannot be resolved by our team.

6. How to Request a Refund or Cancellation

To request a refund or cancellation, email us at [email protected] with:

  • Your full name and contact information.
  • Order or invoice number.
  • Reason for cancellation/refund request.

Our team will review and respond within 7 business days.